Establish strategic priorities

Prioritising time, attention, effort and financial resources to improve the way knowledge delivers results to the organisation means taking the time to understand what kinds of knowledge makes a difference to organisational performance. Adopting a structured approach helps avoid overlooking something essential that would help achieve the organisation’s strategic objectives.

Two complementary approaches are proposed in Knowledge Works: mapping and evaluating valuable knowledge, and mapping and evaluating key knowledge flows.

Issues 6 and 13 of the Henley KM Forum Knowledge in Action series summarise these approaches.

Issue 6                                                 Issue 13 



You can click through and register to dowload both of them here.

An electronic version of the survey to map key knowledge flows which is included in chapter 2 of Knowledge Works can be downloaded here.

Take a look at the videos of people who have put these approaches into practice (the interviewer is Christine van Winkelen):

Additional reading

Understanding the Knowledgeable Organization: Nurturing Knowledge Competence, by Jane McKenzie and Christine van Winkelen

The Conductive Organization: Building Beyond Sustainability, by Hubert Saint-Onge and Charles Armstrong