Enable operational effectiveness

Few organisations can afford to neglect the cost of their operations. Doing more with less has become a strategic imperative. Operational effectiveness means optimally sourcing, transforming and using resources to produce goods or services as cheaply as possible, whilst still maintaining quality, delivery and other customer satisfaction, environmental or governance objectives. Introducing a knowledge perspective to operations can help achieve this. Exploiting the best available knowledge means ensuring good practices are identified and shared with others and ensuring that everyone has access to the most up to date knowledge when they need it.

Operational delivery may happen in a number of ways, for example through the organisation’s own front line staff, through project teams or through working collaboratively with partners. All of these are explored in more detail in Knowledge Works.

Issues 4, 5 and 8 of the Henley KM Forum Knowledge in Action series summarise these approaches.

Issue 4                                                 Issue 5 


 Issue 8   

You can click through to them here and register to download them.

Additional Reading

The Firm as a Collaborative Community: Reconstructing Trust in the Knowledge Economy, by Charles Heckscher and Paul S Adler

Collaborate to Compete: Driving Profitability in the Knowledge Economy, by Robert K Logan and Louis W Stokes