Knowledge Works is a very practical book that provides proven solutions for important knowledge-related problems in organisations including: how to convince managers that knowledge is important, how to create a knowledge-sharing culture, and how to improve the quality of conversations. A must-read for all managers of knowledge-intensive organisations.

Daan Andriessen, Professor of Intellectual Capital, Inholland University of Applied Sciences, The Netherlands


To be successful as a manager, you need to make better decisions, be more innovative and to do more with less. In this highly practical handbook, Christine van Winkelen and Jane McKenzie offer new ideas to challenge your current thinking and achieve this. Their work is soundly based on 10 years collaborative research with the Knowledge Management Forum at the Henley Business School.

David Gurteen, Founder and Director, Gurteen Knowledge Community


This book shows in a very inspiring and hands-on way how knowledge works. Understanding this is of utmost importance in the growing intellectual economy to increase operational knowledge effectiveness. The book has in an impressive way systematized many challenging K-works perspectives, from knowledge mapping and flows, to social media and knowledge creating conversations. It incorporates a number of insightful real life stories and projects from the 10 year history of the Henley KM Forum, as well as providing valuable reading notes. Happy Knowledge Work......

Leif Edvinsson, Honorary Chairman for the Henley KM Forum, The World´s First Professor of Intellectual Capital


Christine and Jane are attentive tour guides on the never ending journey of learning, improvement and change charted in Knowledge Works. Together they have compiled an invaluable collection of grounded research and practical, real-world examples from a wide range of organisations. This is a book which you will find yourself dipping into repeatedly; be sure to have an ample supply of bookmarks before you start - you will use them all!

Chris Collison, Business Author and Knowledge Management Consultant


Christine van Winkelen and Jane Mckenzie have developed a practical framework that links together a decade of research by the KM Forum. It should be useful to any organization where knowledge is a key asset.

Richard McDermott, McDermott Consulting